In the late 80’s and early 90’s Roger Shank, then Dean of Northwestern’s Institute for Learning Sciences, pioneered research into expert tutoring systems using artificial intelligence. His work evolved into “ask” systems that let users access relevant help by simply selecting the questions that they wanted to have answered. These systems were never really “artificially intelligent.” Instead, they relied upon developers and programmers to define and hard code pathways that they believed would best serve the learner.
Fast forward a decade or two… Google and others have made huge strides toward anticipating which content we are searching for when we enter a request into their search engines and are able to “serve" up the information most relevant to us. This technology has given way to a new generation of “ask” systems that “intelligently" anticipate learner needs.
But access is only part of the solution, real breakthroughs are achieved when learners are able to find exactly the right information, when and where they need it.
The latest generation of performance support leverage new technologies to provide mobile accessible “intelligent” support. Search responses and relevant content are prioritized using a gaming engine (rules and probabilities) that predicts and shares the most relevant content for each user. The engine “learns” from the designer's objectives and user choices so that the learner's experience can evolve "intelligently" with use. The result is an unprecedented business tool that is accessible just-in-time at the point of need.
Here are some recent blogs written by the Blueline Team about Performance Support...
Interested in learning more? Write or call David Milliken, Blueline’s Managing Partner, to set up a meeting with our team.
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